Vive! Therapeutic Massage

Well I get worst massage of my life time.. Her name is Martha and she have no clue and knowledge about anatomy, pathology of disorders or ether massage techniques. I get simply slappy random lotion application. At some point she noticed I'm pissed and she said to me " we can just talk if you want"🤯😤 I simply get up and leave this place. Before I left I confronted owners and they showed again completely no educational level of knowledge in medical field or even common sense. To everyone seeing this review want you to know I'm EU certified massage therapist and physical therapist with medical degree, who was working in hospital and medical rehabilitation clinic.

Feels like a lodge! they do a great job setting a calming environment. I received a pre massage heated neck roll while waiting which was nice. There was a humorous and accurate sign in the waiting room that said "the best things in life are expensive". When booking I was asked by the receptionist if I preferred harder or softer pressure which made all the difference because the masseuse Sue was STRONG and skilled. Was very clean room. Met one of the owners on the way out and they were friendly and professional.

I have started going to Vive regularly and very much enjoy the massage therapists; LOVE Cesar. As a working mom I try and fit in massages while I am working from home and unfortunately had to reschedule. Being that I am on the go I had my phone on speaker to view my calendar and schedule accordingly which is when a very RUDE receptionist named Karen said to me; TAKE ME OFF SPEAKERPHONE NOW so I can hear you. I was absolutely appalled as I am the one calling your place of business to book a service. It went down hill from there and j couldn’t wait to get off the phone. I can’t even believe a small local business would have someone acting like this (I have asked other vice clients and they all had similar experiences). Was disappointment in the owners response back to me when I reached out as, “I will make sure to work on her interpersonal skills” is a really challenging response to a frustrated customer.

Booked a massage for my wife 3 months ago for the day after the marathon as a gift. She took the day off work to make it happen. Received a cancellation an hour before the appointment. Understand things happen, but when someone books something that far out find a different solution other than just cancelling, especially considering knowing what the massage was for and how long the reservation had been made.

The whole experience was very good, from the moment I made the reservation online, since I had some inconveniences and I called and they were very kind and helped me to solve them, when I arrived, the reception staff is very nice, the place is perfect to relax. My therapist was Mary, a very nice girl, she explained me very well what the massage consisted of and gave me tips as to what I wanted to achieve with the massage, at all times I felt very good, Mary is very skilled in what she does, I left feeling like a new person. I highly recommend it, and I hope to come back soon.

My husband and I are lucky enough to book Chris as our massage therapist. Chris is the utmost professional who begins the session by asking what's going on, taking notes and working on those spots in addition to making certain to get all the other necessary parts of your body, because all the parts work together. We can't say enough good things about Christopher. He respects everyone and truly cares for his patients. Nicole at the front desk is organized, professional and very helpful in organizing our appointments for the future as well. Thank you Vive!